Woofers Policies and Procedures

WOOFERS Policies and Procedures

Woofers is committed to providing a clean, safe, friendly facility where you and your dog will feel welcome. We offer a well supervised, cage-free play environment for our dogs, with plenty of group play, comfortable resting areas and clean, fresh water throughout the facility. Our goal is to maintain a play yard where dogs can be dogs under the watchful eye of our trained staff. The safety of the pack depends on respectful behaviors and for that reason we ask owners to limit the excitability level with your dog when arriving and departing the facility. We also ask that you do not attempt to engage with your pet when they are in the play yard or interior play areas as dogs can become highly anxious or excitable when owners are near and can exhibit behaviors not usually seen. Woofers is always available for tours during normal business hours for all owners.

All dogs must be at least 12 weeks of age or older. Dogs over the age of 6 months MUST be spayed/neutered to attend daycare. Dogs in heat may not be permitted to stay for sleepovers dependent on the dog’s behavior.  Dogs are required to have proof of vaccinations on file. Woofers requires up-to-date vaccines for Rabies, DHLPP, bi-annual intra-nasal Bordetella (Kennel Cough), as well as an annual negative fecal float. New customers must have a negative fecal float with-in the previous 90 days. All customers are responsible for bringing proof of vaccination upon renewals. Woofers does not require canine influenza vaccine, but recommends this for some puppies and senior dogs. Continuous monthly heartworm and flea preventative is also required. It is the owner’s responsibility to provide verification of current vaccination records.

Approval/Attendance/ Probation: All dogs must complete a temperament test to ensure compatibility with the pack. Once your dog has completed and passed this test they are welcome to remain in daycare at no charge for that day. All approved daycare dogs are always considered “on Probation” since their behavior can change. If their social skills become unsuitable at any time, their daycare privileges can be suspended. Woofers requires that your dog attend daycare a minimum of twice a month. Dogs not attending daycare for a period of more than 60 days will need to be retested and will not be eligible for sleepovers. Testing is by appointment only.

Hours of Operation: Woofers daycare is open 7:30 a.m. – 6:00 p.m. Monday through Friday and Saturday 10 a.m. – 3 p.m.  Daycare is closed Sunday. Daycare drop offs end at 11 a.m. Monday through Friday and 12 p.m. Saturdays.  Sleepover drop offs are 7:30 a.m. – 1 p.m. Monday through Friday, Saturday 8:30 a.m.-  10 a.m. Sunday by appointment only.  Sleepover pickups during the week are by 6:00 p.m., Saturday pickups 10 a.m.- 4 p.m., Sunday by appointment before 4 p.m. Daycare dogs not picked up by 6:00 p.m. will be charged a late fee of $15. Daycare dogs not picked up by 6:15 p.m. will be boarded overnight at the regular boarding rate. Daycare or sleepover dogs needing to be dropped off prior to regular hours will be charged an early drop off fee.

Nametags and Collars: All dogs will wear a quick-release collar with a name tag and must be on a leash when entering and exiting the facility. Please maintain control of your dog at all times in our lobby area.

Wellness: It is assumed that all dogs left at the facility are in good health, have not exhibited signs of illness (i.e. vomiting, diarrhea, rashes, coughing, discharge from the eyes or nose, lethargy) in the last 48 hours and do not knowingly pose any health risk. Please let our staff know if your dog is taking any medications, receiving ongoing treatment for any condition or has any special health needs or concerns. Any dog exhibiting signs of illness will be isolated from the pack. Owners will need to arrange pick up for any dog deemed a risk to other dogs. Dogs found to have fleas or ticks will be bathed at the owner’s expense.

Risks: Owners understand that supervised off- leash socialization and interaction between our dogs is encouraged. Dogs are unpredictable in behavior and can sustain injuries through normal play. Cuts, scrapes, raw pads, puncture wounds, and broken nails can occur in a cage- free play environment. Owners accept all responsibility for injury and damages caused by their dog to any dogs, persons or property. In order to maintain a safe play environment excessive barking may be controlled with bark collars. Dogs exhibiting disruptive behaviors in the yard may be given a time out or corrected using e-collars with permission from the owner. Dogs that are able to escape over fences or containment walls will not be invited back.

Bookings and Refunds: All dogs staying for sleepovers or training will need a reservation in advance. All sleepover reservations must be guaranteed with a credit card. Board and Trains must be prepaid with 50% deposit, classes and private sessions must be prepaid in full.  During holidays and peak seasons, Woofers may require a minimum number of nights. Cancellations must be made 48 hours prior to training start date, or boarding start date.  All deposits are nonrefundable if not cancelled prior to 48 hour notice, one night stay will be charged if boarding reservations are not cancelled within 48 hour notice.  Please send your dog’s food in zip lock bags individually measured for each meal. For emergencies, it is best to include one additional day of food for each stay. All medications should be in original containers, clearly marked with name of medication and dosage instructions. We understand that sometimes plans change and you may need to make adjustments to your pets stay. Woofers will try to accommodate early pick- ups and extended stays based on availability.